Frequently Asked Questions
Everything you need to know about our unique home decor and collectibles.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days within the continental United States, depending on your location.
How do you ensure fragile items don't break during transit?
We specialize in delicate figurines and home decor. Every item is meticulously packed using custom-fit styrofoam, bubble wrap, and heavy-duty boxes to ensure your gift arrives in pristine condition.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.
Do you offer international shipping?
Yes, Ebros Gift Store ships to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on the destination and weight.
What should I do if my item arrives damaged?
Please contact our customer service team within 48 hours of delivery. Provide your order number and photos of the damaged item and packaging so we can arrange a free replacement immediately.
Are your products hand-painted?
Many of our collectible statues and home accents are handcrafted and hand-painted by skilled artisans, making each piece unique with slight variations in finish and color.